4 Days On-Site, Bethesda, MD

ABSC has an exciting opening for you as our next User Support Specialist (Intelligence Data Discovery and Tradecraft) supporting DIA-NMEC/OSIC under our 10-year DOMEX Technology Platform (DTP) contract. Have impact as part of a mission focused, solutions oriented, and adaptive team that values innovation, collaboration, and professional development. As a User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.

We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing, artificial intelligence (Al), machine learning (ML) and cross-domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles. While the work is primarily conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.

As the team’s User Support Specialist you will provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people.

Responsibilities include, but are not limited to:

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

• Becoming a DTP power user to support the discovery of critical intelligence insights.
• Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data.
• Creating DTP training and familiarization material to support Users.
• Documenting and communicating user requirements to DTP development teams.
• Collecting and analyzing metrics to refine user engagements and improve data discovery.

Experience and education required for this role:

• An active TS/SCI clearance with ability to obtain a Polygraph.
• A Bachelor’s Degree and minimum 8 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast passed environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

Desired Experience for this Role:

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)

On-site Amenities:

• Available parking
• Accessible from MD, VA, or DC
• Metro-accessible shuttle service
• Wide open campus
• Gym on site
• Restaurants within walking distance

Who we are:

Since 2001, Absolute Business Solutions Corp (ABSC) has delivered professional services and technology-enabled solutions to federal, defense, and intelligence customers through a mission-first ethos resulting in agile, innovative, and technology-advancing capabilities.

ABSC’s employees – including software developers, multi-disciplined intelligence analysts, technology protection engineers, program support personnel, and specialists in cloud, data science, AI/ML, and cyber – diligently support their customers, address their challenges, and stay ahead of technological or operational impacts to the mission.

ABSC stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Some of our benefits include:

• 4 weeks of PTO plus 11 Federal Holidays
• Retirement Planning – 401k Fully Vested with Matching
• Tuition Assistance Program – Have Student Loans? Let us help!
• Annual Health and Wellness Allowance
• Career Development –5,250 USD Annually Towards Education and Training
• Volunteer Time Off – Spend time directly supporting a charity of your choice
• Charitable Match – ABSC matches (set amount) an employee’s donation to a qualifying charity
• Paid Parental Leave –Employees receive 3 weeks of paid parental leave at 100% pay
• Referral Program – We pay for internal and external referrals!
• Performance Bonus

Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them! ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program!

*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application. Thank you! *

Absolute Business Solutions Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters https://www.dol.gov/agencies/ofccp/posters; If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HR@absc-us.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ABSC Human Resources at 703-437-3000 or HR@absc-us.com. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.